The Doodi Crew
Frequently Asked Questions
Q: Are we licensed and insured?
A: Yes we are licensed, bonded and insured.
Q: What areas do you service?
A: We proudly service Yulee and North Jacksonville areas.
Q: Do you require a contract?
A: We have an online subscription service that you can cancel at any time and we do have terms and conditions that you acknowledge and accept when starting services with The Doodi Crew to ensure the safety of all parties.
Q: How often are services performed?
A: Currently we offer weekly, bi-weekly, monthly or one time pick-ups.
Q: What services do you offer?
A: We offer pet waste pick up or removal for an additional fee and cat litter box cleanings.
Q: Do you run year-round?
A: Yes, your pet goes doodi everyday, multiple times a day! Did you know that the average dog excretes 3-4 lbs of waste per day? That’s 274lbs of waste per year. We run year round so you don’t have to do the doodi job.
Q: Are you closed on holidays
A: The Doodi Crew is closed on all major Holidays in order for our family to enjoy time with their families. If your service day falls on one of these days, we will simply come out the day before or after. You will be notified if there is a reschedule or postponement of service. We do not typically work the following holidays:
- New Years Day plus the day after
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day plus the day after
- Christmas Day plus the day after
Q: Do I need to leave the gate unlocked?
A: Yes, If your yard has a gate that is inaccessible, we ask that the gate code be provided or the gate is unlocked and we are able to enter at your scheduled pick up. In the event that we are unable to service your yard, we will notify you and if we are unable to resolve the issue, we will return on your next scheduled day. You will still be charged for the visit even if we are unable to access the yard. After three missed pick ups, your services will be subject to cancellation without a refund.
We will triple check that your gate has been locked when we leave. Safety is our number one priority!
Q: Can I choose my service days?
A: You will be assigned a clean up day based on your area. Please note that your yard can be serviced anytime between the hours of 8:00AM - 7:00PM. We do not offer set schedules and your date of service may change if needed.
Q: Inclement weather schedule?
A: The Doodi Crew is here for you! We work in all types of weather unless it is too extreme. Heavy/constant rainfall that exceeds more than 1 inch will result in a possible delay/reschedule. You will be notified of the schedule change and we ask that you please be patient as we may have to postpone pick ups until your next scheduled visit. No credit will be issued because we will have to clean up twice the amount of waste the following week.
Q: How will I know when you are here?
A: The Doodi Crew employees will be wearing an identifiable uniform that represents The Doodi Crew. We will send you a text message prior to your appointment and another once services are completed.
Q: How am I charged?
A: You will be sent an invoice before services begin. This must be paid before we complete the job. If you prefer, you can also pay via cash, or Zelle at the time of the appointment.
Q: What do you do with the dog poop after it’s scooped?
A: We will dispose of the waste in your trash bin. The Doodi Crew always uses durable bags to ensure a tidy clean up! However if you prefer, we do offer to haul off the waste for an additional charge.