The Doodi Crew
Terms and Conditions
By purchasing our services, you agree to the following terms and conditions.
Day of Service
Your yard can be serviced anytime between the hours of 8:00AM to sunset. We do not offer set schedules and your date of service may change if needed. Customers are responsible for allowing access to the yard on the days of service. If you need to reschedule your service, we ask that you contact us 24 hours in advance. Please note that if you decide to reschedule your service, an additional fee may be added if pet waste is not maintained. If for some reason we are unable to access the yard, you will still be charged.
The Doodi Crew LLC has the right to temporarily change service days as needed based on service route changes. Customers will be notified by phone or email of any changes in service times, dates or prices.
Dogs
We love our dogs! The Doodi Crew would like to build a relationship with your pet while providing a clean secure environment for them. We may ask that an initial introduction is provided to help them feel safe. In some cases, your pet may not like visitors and that’s okay. If your dog has aggressive behaviors such as excessive barking, growling or jumping, we may require you to keep them inside for the duration of future services. Clients may be required to show proof of current vaccination records for safety purposes.
Weather
The Doodi Crew is here for you! We work in all types of weather unless it is too extreme. Heavy/constant rainfall that exceeds more than 1 inch will result in a possible delay/reschedule. You will be notified of the schedule change and we ask that you please be patient as we may have to postpone pick ups until your next scheduled visit. No credit will be issued because we will have to clean up twice the amount of waste the following week.
Payment/Start-Up Fee
We accept cash, debit/credit cards, and payments through Zelle. You will be sent an invoice prior to the day of services. This must be paid before we complete the service. In addition, we offer automatic billing with a credit/debit card that you can set up anytime for your convenience. Pricing and start up fees will depend on yard size, amount of dogs and how long it’s been since the waste was maintained. If your payment is due on your day of service, we kindly ask that it be made the day before or by 8:00AM to avoid any disruption in service. Consistent late payments may incur a late fee or could lead to the termination of services. Should your account be reactivated, a service charge will apply.
Referrals
A $5 discount will be applied towards your service when you refer a new customer that signs up. You must be a current monthly customer to receive this promotion.
Holidays
The Doodi Crew is closed on all major Holidays in order for our family to enjoy time with their families. If your service day falls on one of these days, we will simply come out the day before or after. You will be notified if there is a reschedule or postponement of service. We do not typically work the following holidays:
- New Years Day plus the day after
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day plus the day after
- Christmas Day plus the day after
Cancellation or Suspended Service
We understand if service is no longer desired. Please notify The Doodi Crew with either an email, call or text as soon as services are no longer needed. If you need to suspend your service for a certain period of time (i.e. vacation, illness etc), please notify us in advance of your scheduled service. Note that if you decide to cancel and start up again, an additional one time clean up fee may be added if the pet waste has not been maintained.
Pet Waste Disposal
We will dispose of the waste in your trash bin. The Doodi Crew always uses durable bags to ensure a tidy clean up! If your trash bins are inaccessible we will leave the waste there, however if you prefer, we do offer to haul off the waste for an additional charge.
Yard Maintenance
The Doodi Crew requests that the yard be maintained from excess trash, the grass cut regularly, excessive weeds removed, and be free of large amounts of debris and leaves. In order to effectively service the yard, we must be able to have access to all areas for doodi pickups. We can only pick up what is visible and accessible. If your yard is not maintained, we may not be able to remove all the doodi. Please note that waste that has not been picked up for three months or longer may result in crumbles that are too tiny to pick up.
Gate Access/ Lockout
If your yard has a gate that is inaccessible, we ask that the gate code be provided or the gate is unlocked and we are able to enter at your scheduled pick up. In the event that we are unable to service your yard we will notify you and if we are unable to resolve the issue we will return on your next scheduled day. You will still be charged for the visit even if we are unable to access the yard. After three missed pick ups, your services will be subject to cancellation without a refund.
Safety and Liability
At The Doodi Crew, the safety of our staff is of utmost importance. While we take every precaution to ensure safe and efficient doodi removal, but there is always a potential risk of interaction with pets. If a pet exhibits aggressive behavior and causes harm, such as biting, we reserve the right to discontinue services immediately. Additionally, the pet owner is responsible for any medical or related expenses incurred by our staff as a result of a bite or injury. We encourage pet owners to ensure their pets are properly secured or contained during service visits to avoid any unfortunate incidents. If your pet has a history of aggressive behavior or biting, please inform us ahead of time so we can take extra precautions. Thank you for your understanding.
The Doodi Crew and their employees will not be responsible for dogs that get loose due to broken gates or latches. We will notify you if we see that something isn’t working properly. Safety is our number one priority.
The Doodi Crew takes necessary precautions to help prevent the spread of infectious diseases that impact animals and humans. Before and after each service, crew members will sanitize all tools and shoes. Although our crew members are highly trained in disinfection techniques, there’s always an inherent risk of transmitting harmful bacteria or viruses. The Doodi Crew will not be held liable. In the event your dog is experiencing symptoms of illness, we highly recommend that you take them to your veterinarian for an examination. Please notify us if you suspect any concerns with your pet.
Cancellation and Refund Policy
We understand that circumstances can change, and you may need to cancel or modify your service. However, please note that we do not offer refunds for services once payment has been processed. Cancellations must be made at least 24 hours in advance of your scheduled service date to avoid any charges for that service. If you cancel after this time, the full service fee will still apply.
Service Discontinuation
In the event that we must discontinue services for any reason, including but not limited to customer request, non-payment, or safety concerns, please note that no refunds will be provided. If you wish to cancel ongoing services, please notify us in advance according to our cancellation policy.
Pet Information
In order to provide the most accurate and efficient service, we request that you disclose the number of dogs on your property. This helps us estimate the time required for each visit. Please note that if the number of dogs exceeds the number disclosed, additional charges may apply.
Update on Pet Count
If the number of dogs at the service location changes (due to adoption, rehoming, etc.), please inform us at your earliest convenience so we can adjust our service plan accordingly. An increase in the number of dogs may result in additional service charges. In the event that you need to add or remove a pet, please inform us as soon as possible, in order to adjust your bill accordingly.
Service Agreement/Contracts
We have an online subscription service that you can cancel at any time and we do have terms and agreements that you acknowledge and accept upon starting services with The Doodi Crew to ensure the safety of all parties. In addition, prices vary and may be subject to change without notice. We have the right to refuse or cancel services at any time without refund.
100% Satisfaction Guarentee
If you are not completely satisfied within 24hrs of your service, please let us know. We will either come back to Re-Doo your yard and/or credit that day's service. Fresh pet waste does not apply.
These terms and conditions contain the entire understanding and agreement between both parties. By contacting The Doodi Crew, you consent to communications via SMS, phone call, and/or emails unless otherwise requested.